Return & Refund Policy – Imperial Homegoods NZ

We want you to be happy with your purchase. If something isn’t right, you can return it within 14 days of receiving your order.

Return Shipping

• If the item is damaged or faulty, we’ll cover the return shipping cost.

• If you’ve changed your mind or ordered the wrong item, you’ll need to pay for return shipping.

• We don’t offer free returns for non-faulty items.

What Can Be Returned

You can return your item if:

• It’s unused and in the same condition you received it

• It’s still in its original packaging

Please note:

• Custom-made items and sale items can’t be returned unless they are faulty

• Fabric items (like Toshak covers or cushions) can’t be returned once opened, unless there’s a fault

Refunds

Once we receive and check your return, we’ll process your refund within 5 to 7 working days.
The refund will go back to your original payment method.
Shipping costs are not refunded unless the item was faulty.

How to Return an Item

To start a return, please get in touch with us within 14 days of receiving your order.
📧 Email: info@imperialhomegoods.co.nz
Make sure to include:

• Your order number

• The reason for the return

• Photos, if the item is damaged or faulty