Frequently Asked Questions – Imperial Homegoods

Welcome to Imperial Homegoods. Below you’ll find answers to common questions about ordering, viewing, payment, collection and delivery of our Arabic Majlis, Afghani Toshak, tables, rugs and other home décor products across New Zealand.

About Imperial Homegoods & Viewing

1. Is Imperial Homegoods a physical shop?

Imperial Homegoods is an online home décor business based in Auckland. You can browse our products online and contact us directly if you need help choosing a design or placing an order.

2. How can I see your products?

You can browse our available products and designs on our website and social media pages. If you see something you like, take a screenshot and send it to us on WhatsApp so we can check availability for you.

3. Can I view the products in person?

Yes. We have a viewing location in Te Atatū Peninsula, Auckland. Showroom viewing is by appointment only. Please contact us on WhatsApp before coming.

4. Why is viewing by appointment only?

Imperial Homegoods is an online business rather than a walk-in retail shop. Appointments allow us to confirm the product or design you are interested in before arranging your visit.

5. How do I book a viewing?

Message us on WhatsApp and tell us which product, colour or design you are interested in. It is helpful to send a screenshot of the product as well.

6. What should I send before booking a viewing?

For Arabic Majlis or Afghani Toshak, please send us your room measurements, the colour you prefer and, if possible, a photo of the space. This helps us understand what may work best in your room before you visit.

7. Should I measure my room before buying?

Yes, especially for floor seating such as Arabic Majlis and Afghani Toshak. We strongly recommend measuring your available room space before ordering or booking a viewing.

8. Can my family or partner come to the viewing?

Yes. If someone else is involved in choosing the colour or design, we recommend coming together where possible. This can make choosing the right set easier.

Collection & Delivery

9. Where is collection?

Our storage and collection point is at 16H Saunders Place, Rosebank Road, Auckland. Please arrange collection with us before coming.

10. Can I come to the storage location without arranging it first?

Please contact us before coming. Imperial Homegoods is an online business and collection should be arranged in advance.

11. Are products ready for collection?

Products that are confirmed as in stock are stored and ready for collection. We will confirm availability with you before you come.

12. Do you deliver throughout New Zealand?

Yes. We can arrange delivery throughout New Zealand for many of our products, including delivery outside Auckland. Delivery charges depend on the product and destination.

13. How much does delivery cost?

Delivery cost depends on the product, size and delivery location. Send us your suburb and postcode and we can check the delivery cost for you.

14. How long does delivery take?

Delivery times depend on your location and the courier service. As a general guide, North Island delivery may take around 2–3 working days and South Island delivery around 4–6 working days after dispatch. These are estimates and may vary.

15. Do you deliver within Auckland?

Yes. Delivery can be arranged within Auckland. Contact us with your suburb and the product you want so we can confirm the delivery options and cost.

Ordering & Payment

16. How do I place an order?

Choose the product or design you like from our website or social media pages, take a screenshot if needed, and send it to us on WhatsApp. We can confirm availability and help you with the next step.

17. What payment methods do you accept?

You can arrange payment by bank transfer when ordering directly with us. Afterpay is also available for eligible purchases through our website.

18. Do you offer Afterpay?

Yes. Afterpay is available through our website for eligible purchases, allowing you to use Afterpay’s available payment options at checkout.

19. Can I order if I live outside Auckland?

Yes. You do not need to live in Auckland to order from Imperial Homegoods. We serve customers across New Zealand and can arrange delivery for many products.

20. Can I see the product by video call?

Yes. If you live outside Auckland or cannot visit in person, we may be able to arrange a video call so you can see available products and colours before deciding. Please contact us to arrange a suitable time.

Products, Colours & Designs

21. Do you have more colours and designs?

Yes. Our available colours and designs can change. You can check our website and social media for current options, or message us on WhatsApp and tell us what colour or style you are looking for.

22. I saw a design on your social media. How can I ask about it?

Take a screenshot of the design and send it to us on WhatsApp. This is the easiest way for us to identify the exact product you are asking about and check whether it is available.

23. What is included in an Afghani Toshak set?

A standard Afghani Toshak set includes one mattress and two pillows. Please check the individual product listing or contact us if you need to confirm what is included with a particular design.

24. What is included in an Arabic Majlis set?

A standard Arabic Majlis set includes one mattress, two pillows and one armrest. Please check the individual product listing or contact us if you need to confirm a particular set.

25. Are the covers washable?

Yes. The covers can be removed for washing. Remove the foam or inner filling before washing and follow the care instructions appropriate for the fabric.

26. Can you help me choose the right Majlis or Toshak for my room?

Yes. Send us your room measurements, a photo of the space if possible, and tell us your preferred colour or style. We can help you consider which available option may suit the space.

27. Can I buy several sets for a larger room?

Yes. If you need several Arabic Majlis or Afghani Toshak sets, contact us with your room measurements and the number of sets you are considering. We can check current availability and suitable options.

Contact Imperial Homegoods

28. How can I contact Imperial Homegoods?

The easiest way is through WhatsApp. You can message or call us on +64 27 780 0999. If you are asking about a particular product, sending a screenshot with your message will help us assist you faster.

Still have a question?

If your question isn’t answered above, please contact Imperial Homegoods on WhatsApp. Tell us which product you’re interested in and, where possible, send a screenshot so we can help you quickly.