FAQ’S
Can I place an order over the phone or by email?
We’ve made ordering simple and hassle-free!
You can place your order by phone or email—whichever works best for you.
Just send us the following details:
Your full name
Contact number
Email address
A list of the products you’d like to order
Your delivery address (if shipping is required)
Once we have your information, our customer support team will prepare a quote for you to review and make payment.
We’ll handle everything from there to make sure your order is processed smoothly and delivered with care.
How long does delivery take?
Delivery typically takes 3-7 business days within New Zealand.
Can I return an item?
Yes, if the item is damaged or incorrect, you can return it within 7 days of receiving it.
Do you ship internationally?
Currently, we only ship within New Zealand.
How can I track my order?
You will receive a tracking number once your order has been shipped.
What payment methods do you accept?
We accept major credit cards, Afterpay, and bank transfers.